Shipping policy

Shipping Policy

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Delivery Time

Orders are typically prepared within 1–2 business days, excluding weekends and holidays. After shipment, delivery typically takes 5–7 business days. Please allow approximately 6–9 business days in total from placing your order to delivery. Delivery times are estimates and may vary by destination and carrier.

If we become aware of a delay, we will contact you with an update. If we cannot ship within the promised timeframe, we will offer you the choice of accepting a revised shipping date or canceling the unshipped order for a full refund.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, email hello.celuxi@gmail.com with your order number. We will investigate and help resolve the issue.

Damaged Items

If your order arrives damaged, contact us promptly with your order number and photos of the item and packaging, where possible. We will review the issue and arrange an appropriate refund or replacement.

Returns

Customers are responsible for shipping costs for approved change-of-mind returns. Celuxi covers any required return shipping for confirmed damaged, defective, or incorrect items.

Please review our Refund & Return Policy before requesting a return.