Help
How Can We Help?
From choosing your essentials to checking on an order, we’re here to help.
Browse the answers below, or contact us at hello.celuxi@gmail.com.
Frequently Asked Questions
What order should I use my Celuxi products in?
Start with Brightening Cleanser, follow with Glow Serum, and finish with Repairing Cream. Follow the directions on each product’s label. You can also visit The Routine for a simple guide to each step.
How do I choose the right products for my skin?
Start with the product descriptions and full ingredient lists, keeping your skin’s needs and known sensitivities in mind. If you have a question about a product, email us—we’re happy to help you find the information you need.
Where can I find the ingredients?
Refer to your product’s packaging for its ingredient list. If you would like to review the ingredients before purchasing, contact us with the product name.
Are Celuxi products just for women?
No. Celuxi is a unisex skincare brand. Choose your products based on your skin’s needs and preferences.
When will coming-soon products be available?
Launch dates will be shared when confirmed. Products marked “Coming Soon” are not yet available to purchase.
Can I change or cancel my order?
Please email us as soon as possible with your order number and the change you would like to make. We’ll check whether we can accommodate your request. Changes or cancellations may not be possible once an order has been processed or shipped.
Shipping & Delivery
Where do you ship?
We currently ship all over the United States.
When will my order ship?
Orders are typically prepared within 1 or 2 business days, excluding weekends and holidays. Processing time is separate from delivery time.
How much does shipping cost?
Shipping charges are displayed at checkout before you complete your purchase.
How long does delivery take?
After dispatch, delivery typically takes 5 to 7 business days. Delivery times are estimates and may vary by destination and carrier.
What if my order is delayed or missing?
Email hello.celuxi@gmail.com with your order number and a description of the issue. We’ll review the shipment details and help you with the next steps.
Returns & Order Issues
What is your return policy?
Return requests must be submitted within 30 days of delivery.
To qualify, products must be unopened, unused, and in their original packaging, with any original seals intact. Proof of purchase is required. Opened or used products are not eligible for change-of-mind returns. Sale items and gift cards are excluded. These exclusions do not affect requests concerning damaged, defective, or incorrect items or applicable consumer rights.
How do I request a return?
Email hello.celuxi@gmail.com with your order number and the item you would like to return. Please wait for return instructions before sending anything back.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns. Celuxi covers any required return shipping for confirmed damaged, defective, or incorrect items. Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.
When will I receive my refund?
Approved refunds are issued to the original payment method within 20 business days, or sooner where required by law,after we receive, inspect, and approve your return. Your payment provider may need additional time to post the refund.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review what happened and help resolve it.
Contact Us
A question deserves a thoughtful answer.
For product questions, order support, or feedback, email:
If you’re contacting us about an order, include your order number so we can assist you more easily. Please do not send passwords or full payment-card details.