Refund & Return Policy

We want you to feel informed and supported when shopping with Celuxi. If you have a question about your order, contact hello.celuxi@gmail.com.

Our 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, products must be unopened, unused, and in their original packaging, with any original seals intact. A receipt, order number, or other proof of purchase is required.

Opened or used skincare products are not eligible for change-of-mind returns. This does not prevent you from contacting us about a damaged, defective, or incorrect item.

How to Request a Return

Email hello.celuxi@gmail.com with your order number and the item you would like to return.

Once your return is approved, we will email you the return address and instructions. Please wait for approval before sending your package. Unapproved returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service and keeping your shipping receipt.

If you received a damaged, defective, or incorrect item, Celuxi will cover any required return shipping after reviewing the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us promptly with your order number, a description of the issue, and clear photos where possible.

We will review your request and arrange an appropriate refund or replacement. Please keep the item and packaging until we provide instructions.

Non-Returnable Items

Sale items and gift cards are not eligible for change-of-mind returns. Opened or used skincare products are also excluded.

These exclusions do not limit any rights you may have under applicable consumer law.

Exchanges

We do not offer direct exchanges. To request a different product, start a return for your eligible item and place a separate order for the product you would like.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 20 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the refund.

If you have not received a refund confirmation after 20 business days from approval, contact hello.celuxi@gmail.com.

Questions?

For help with a return or refund, email hello.celuxi@gmail.com.